IT professional with a blend of experience in infrastructure management, DevOps automation, and operational support. Skilled in cloud environments (AWS) and Infrastructure as Code (Terraform), complemented by a solid background in Service Desk leadership and process optimization.
Certified in AWS, Azure, Terraform, ITIL.
DevOps Engineer
Technology stack: AWS / Terraform / Jenkins / Puppet / GIT / PowerShell
IT Service Desk Team Lead
Technology stack: SCCM/MECM / CISCO NAC / AD / GPO / Azure / Intune / O365 / WSS / Windows Server 2019 / Windows 10 / Powershell
Senior Service Desk Analyst
Technology stack: Windows 7/10 / Windows Server 2016 / Azure / Intune / AAD / AD / WDS / GPO / Citrix / Okta / Mimecast / BeyondTrust / Exchange 2016/Online / McAfee / Powershell
IT Coordinator
Achievements:
users satisfaction was kept on stable level >90% of positive responses
Conducting first-day IT trainings and regular trainings to users with ratio of ~7% for nearly 2000 employees
My expertise includes cloud, Infrastructure as Code, automation and technical support. I have a strong background in team leadership, process optimization, and Agile collaboration, supported by certifications such as AWS Cloud Practitioner, Azure Fundamentals, ITILv4, and Terraform Associate.
Extensive experience with Terraform for managing and automating cloud infrastructure, ensuring consistency and scalability. Skilled in creating reusable modules and implementing best practices for IaC in AWS environments.
Proficient in managing cloud-based and on-premises infrastructures, including AWS services such as RDS, EC2, and VPC. Expertise in optimizing system performance, maintaining security compliance, and managing complex environments.
Strong background in providing advanced support across diverse IT systems, troubleshooting complex issues, and ensuring smooth operations for large-scale user bases. Experienced in managing Active Directory, Intune, and group policies.
Skilled in writing PowerShell and Bash scripts to automate repetitive tasks and streamline deployment processes. Proficient in CI/CD, Powershell, Bash to enhance efficiency and reduce manual overhead.